Showing posts with label anger management. Show all posts
Showing posts with label anger management. Show all posts

How To Control Your Anger


One in three people say that they have a close friend or family member who has anger problems. The Mental Health Foundation, suggests that many of us will encounter work situations where emotions run high, and can spill over into anger.

Not all feelings of anger are negative, for example, if you get animated on behalf of a colleague who's been given an unnecessarily hard time by others in the workplace, your response m strike a chord and result in a positive outcome. But angry outbursts that intimidate or undermine co-workers are always unacceptable.

In this article, we look at what anger is and why some people get angry, while others don't.

What Is Anger?

The Merriam-Webster dictionary defines anger as "a strong feeling of displeasure and usually of antagonism." Psychologist T.W. Smith agrees, saying it is "an unpleasant emotion ranging in intensity from irritation or annoyance to fury or rage." But what makes people angry is different for everyone. Things that spark ire in some people don't bother others at all. Yet we all regularly experience events that could make us angry. They include:
  • Frustration and powerlessness.
  • Hurt.
  • Harassment and bullying from stress
  • Threats to the people, things, or ideas that we hold dear.

    Recognizing Anger

    Anger and aggression are not the same thing. Anger is an emotion, while aggression is a behavior. Not everyone who feels angry is aggressive, and vice versa. Sometimes people are aggressive because they feel afraid or threatened. Not everyone who's angry yells or seeks confrontation. Some people let their anger out by ignoring people or by sulking, or through sarcasm. People who behave this way are called passive-aggressive, and they can be as difficult to deal with as those who scream and shout. Other people react entirely passively to anger. They show no outward signs of anger, no matter how furious they are. But these people may be doing themselves more damage by suppressing their emotions than those who show their anger.

    The Dangers of Anger

    An appropriate level of anger can spur us to take proper actions, solve problems,  and handle situations constructively.  However, uncontrolled anger can have many negative consequences, especially in the workplace. It can cloud our ability to make good decisions and find creative solutions to problems. It can affect relationships with co-workers. And it can destroy trust between team members.

    Effective team working is based on sharing ideas in a supportive environment. If people think the team leader is going to fly into a rage as soon as they suggest something, they'll stop contributing, and the team will stop functioning at its best.

    Unexpressed anger can be as harmful as outward rage. The angry person who doesn't express his or her anger may bear grudges or see himself as a victim.  His colleagues may not realize that there's a problem, so they may be less likely to be able to help him.

    Frequent anger, whether expressed or not, poses health risks, too. One study found that people who get angry regularly are more likely to suffer from heart disease. Research has also highlighted a link between anger and premature death. Further studies have discovered that anger correlates to anxiety and depression. Seeking the advice of qualified health professionals if you have concerns over persistent anger is important to get the support you need.

    Controlling Anger

    It's important to deal with anger in a healthy manner, so that it doesn't harm you or anyone else. First, recognize that the problem exists. Sometimes people don't understand that their anger is an issue, either for themselves or for others. They may blame other things: people, processes, institutions, even inanimate objects like computers. You probably know people like this, or maybe you recognize it in yourself. You can tackle this by developing self-awareness which can help you to understand how others see you, and in turn enable you to manage your emotions better.

    Also, it's important to be resilient. Being able to bounce back from disappointment and frustration is much healthier than becoming angry about it. It's also good to learn to take control of your own situation, and to avoid believing that you're powerless. Get used to speaking up for yourself and telling people when you think that they're wrong.

    Here are some more practical steps that you can take to prevent or manage anger:

    Learn to recognize the onset of anger. When you become angry, your heart rate rises and you breathe faster. It's the classic fight-or-flight response. Be vigilant, so that you can begin to deal with the source of your anger before it builds up.
    Give yourself a time-out. Try to stop yourself "leaping in" with an angry response to a situation. Count to 10 before you act.
    Breathe slowly. Regulating your breathing
    helps to combat the onset of anger, calms you down, and allows you to think clearly.
    Take the longer view. If your anger is recurrent, you may need to take a more strategic approach to dealing with it.

    Dealing With Someone Else's Anger

    It's important to demonstrate emotional intelligence when dealing with angry people. This helps you to keep your own feelings in check, while respecting the fact that others may be struggling with theirs.

    Try the following six approaches for dealing with someone's anger:
    1. Remain calm. Stay cool and let the other person express her feelings. Show that you really are listening and reassure her that you want to understand what the problem is. Never meet anger with anger. But don't allow yourself to be manipulated or browbeaten.
    2. Remember that you're talking to a person. Everybody behaves differently, and you need to treat an angry team member as an individual. If you are his manager you are due some respect, but so is he. Empathize and try to understand his point of view.
    3. Don't just quote the rule book. Quoting company policy at someone when she's in a rage won't be effective, and it can make a bad situation worse. It's OK to be assertive and seek a solution once you've calmed things down, but using the rule book is not the way.
    4. Be positive. Show that you want to resolve the negative situation to everyone's benefit. This doesn't mean that you need to give in, just that you show you're taking his concerns seriously and seeking resolution.
    5. Keep it private. Don't allow "a scene" to develop. Find a meeting room or private space. This will allow you to have a proper discussion, and demonstrates discretion and tact.  Alternatively, suggest a walking meeting to help to calm things down.
    6. Be aware of unexpressed anger. It won't always be obvious that someone is angry. Look out for signs such as someone avoiding particular subjects or actions, going quiet in meetings, or avoiding eye contact. You may need to draw out the problem with careful use of questioning techniques instead.

    Key Points

    Anger is an emotion we all feel, and one that many people find hard to deal with. It can manifest itself in aggressive, confrontational behavior, or in more passive but no less damaging ways. Start to manage your anger by recognizing it. Then, take steps to address it by tackling the source of your anger. Use relaxation techniques to deal with outbursts. In the longer term, try to develop self-awareness, emotional intelligence and resilience to cope better with angry feelings. When you're dealing with the anger of co-workers, show empathy, and try to understand the root of their problem. Don't back down, however, and assert yourself calmly if you feel that someone else is using anger to try to impose their will on you.

    Source: Mindtools

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    Anger Management Tools

    It seems that anger is everywhere in our society. One just has to read the newspaper daily or watch the evening news to conclude that controlling one's angry feelings is a major challenge for many adults, teens, and children.
     
    Uncontrolled anger is a major factor in domestic violence and spousal abuse, in aggressive driving violations, in workplace rudeness and disruption, and in marital conflicts and family fights. A particularly high cost of anger is on your children. The effect of children witnessing extreme conflict in the home can be devastatingly more harmful most of the time than a parental divorce.

    Managing angry feelings requires mastering specific thought and action skills and then practicing these skills on a daily basis. The costs to persons who do not learn how to regulate their negative emotions are high and include increased risk of relapse, loss of relationships, conflicts at work, loss of respect in the eyes of loved ones, and lowering of self-esteem.

    What is Anger?

    We view angry feelings as a normal emotional reaction to frustration in our everyday world. It is natural to become angry when we have a goal and this goal is blocked in some way. Anger isn't just one emotion, but a family of emotions that are related to each other both in our brains and in our behavior. People often give a variety of names to their angry feelings, which range from mild irritation to rage.

    Once anger begins, it generates changes in our expressions, our faces, our voice, and changes in the way we think. It also creates impulses to action. In fact, the purpose of emotions such as anger is to organize and mobilize all of our bodily systems to respond to our environment in some way. Anger, like all emotions, is regulated by that section of our brain called the limbic system (located in our mid brains beyond our inner ear) Emotional memories are stored in the amygdala and other structures which are located in this limbic system.

    You may experience anger now in your life which may actually be caused by a mixture of what is triggering it now and experiences you have had in the past—even if you don't remember them. This "old anger" is activated by your brain in its attempt to protect you even though the original danger is no longer present. It is up to the thinking part of the brain, our frontal lobes, to find a way to deal with the angry feelings the amygdala and other brain structures have set in motion. Fortunately, we have the unique ability to have choices regarding how we will deal with our feelings.

    Model of Anger Management.

    Anger management is NOT about never getting angry—that would be an impossible and ridiculous goal because angry feelings are "hard-wired" in your brain and probably serve a protective and survival function. Rather, anger management is about learning how to regulate and express those natural angry feelings in a way that makes you a more effective human being. Persons who manage their anger well have better relationships, better health, and more occupational success than those who manage their anger poorly. They also get more of their needs met without antagonizing loved ones or colleagues.

    Learning to manage anger involves mastering the tools of anger control. This model of anger management is not therapy and does not dwell on the past or the underlying reasons for anger. Rather, it is psycho-educational, skill-building, and practical drawing on recent research and findings in neuroscience, marriage/relationships, stress management, and the emerging science of happiness and optimism.

    Tools To Reduce Anger

    Recognize Stress
    Stress and anger tend to go hand and hand. The higher one's stress level, the easier it is to allow our anger to get out of control. It is a challenge for most of us to manage our stress levels in a complex world with many demands and expectations. Learning stress management techniques gives us an effective way to reduce the physical, behavioral, and emotional problems caused by too much stress.

    Stress is often the trigger that takes us from feeling peaceful to experiencing uncomfortable angry feelings in many common life situations. Whether the stressor is external or internal, scientists have discovered that the major systems of the body work together to provide one of the human organism's most powerful and sophisticated defenses; the stress response which you may know better as "fight-or-flight". Before your stress response turns into anger or aggression, use stress management strategies to get it under control.

    Develop Empathy
    Have you ever been in a restaurant and noticed that the customers at the table next to you were speaking louder than anyone else? It was as if they had no idea that they were being so loud and intrusive to the rest of the patrons. This lack of awareness is often a sign of not being emotionally or socially alert. Or, have you ever been in a situation where you tried to express your feelings and it backfired in some way?
    Some of us are very good at knowing how we feel and expressing it, while others struggle to do so. It is crucial to express emotion in order to relate to those around us. Our ability to know how we are feeling as well as our ability to accurately sense the feelings of those around us help us make positive connections with others. This characteristic is often called "empathy."

    To empathize is to see with the eyes of another, to hear with the ears of another, and to feel with the heart of another. Lack of empathy leads to poor communication and a failing to understand others. To manage anger, it often helps to see our anger as a combination of other people's behavior and our lack of empathy toward them or their situation.

    Respond Instead of React
    Many times we become angry because we find people and situations that literally "push our buttons", and we react just like a juke box that automatically pulls down a record and starts playing when you make a selection. Rather than reacting to anger triggers in this fashion, you can learn to choose how to deal with frustrating situations—to respond rather than automatically react like that juke box.

    There are many advantages to learning to how be more flexible in dealing with the stresses and frustrations of life. At the top of the list is a sense of empowerment. It just feels good and powerful to know that you are in charge of your response, rather than being controlled by other people or circumstances. Many people notice their anger level going down as their feeling of empowerment goes up.

    Change That Conversation With Yourself
    A crucial tool in dealing with angry feelings is that of challenging that conversation with yourself. You are constantly telling yourself all kinds of things which cause you to have certain feelings or emotions—even though you may not realize it. Learning to change that "self-talk" empowers you to deal with anger more effectively in terms of how strongly you feel the anger, how long you hold onto your anger, and how you express your anger. The more aware you become of your internal voice the easier it becomes to change it!

    Communicate Assertively
    Good communication skills are an essential ingredient to anger management because poor communication causes untold emotional hurt, misunderstandings, and conflict. Words are powerful, but the message we convey to others is even more powerful and often determines how people respond to us and how we feel toward them.

    Anger expressed toward others is often a misguided way of communicating a feeling we have or a need that is not being satisfied by other people or situations. Assertive communication—as distinct from aggressive communication is a set of skills to honestly and effectively communicate how you feel and how you are responding to things without getting angry or hostile about it.

    Adjust Expectations
    Have you ever been told your expectations are too high? Anger and stress can often be caused when our expectations are too far apart from what is realistic to achieve. In other words, anger is often triggered by a discrepancy between what we expect and what we get. Learning to adjust those expectations—sometimes upward and other times downward—can help us cope with difficult situations or people, or even cope with ourselves. In marriage, research shows that much anger is caused by trying to solve problems which are unsolvable and perpetual. Successful couples learn to live with each other around these issues rather than getting angry about them.

    Forgive But Don't Forget!
    Anger is often the result of grievances we hold toward other people or situations, usually because of our perception and feeling of having been wronged by them in some way. Resentment is a form of anger that does more damage to the holder than the offender. Holding a grudge is letting the offender live rent free in your head. Making the decision to "let go" (while still protecting ourselves) is often a process of forgiveness—or at least acceptance—and is a major step toward anger control.

    Retreat and Think Things Over!
    Often time couples have verbal battles over any number of issues and do not to give each other "space" during an argument insisting they solve the issue immediately. Even worse, when one person physically blocks the other from leaving and follows them from room to room demanding discussion can become a very dangerous practice. It can escalate levels of anger even further and cause partners to do and say things they don't really mean and may later regret!

    Research shows that we are pretty much incapable of resolving conflicts or thinking rationally in an argument when our stress level reaches a certain point. To avoid losing control either physically or verbally, it is often best to take a temporary "time-out"—and leave. This tool of anger management works much better if (a) you commit to the other person to return within a reasonable amount of time to work things out, and (2) you work on your "self-talk" while trying to cool down.

    Using these tools to control your anger in your daily life will greatly improve all your relationships and productivity. If you recognize that you need support in applying these thought and action skills into your daily life, book a complimentary session at http://www.denisedema.com/  Work with a Business and Life Management Coach with over 20 years experience empowering people to attain self-defined success in their professional & personal lives.